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Terms of Returns and Exchanges Online


1.1. makes every effort to ensure that all products sold by it are in perfect conditions of use and in accordance with the published technical characteristics.

1.2. Unless there is a provision to the contrary, which indicates a longer warranty period, the products marketed by its network of stores and advertised by, benefit from a 2-year warranty from the date of sale of the good against defects. of manufacture. All products that have been improperly or incorrectly handled/applied are excluded from the warranty scope.

1.3. Possible transport services (if any) are never included in the scope of the Right of Free Resolution (DL N.º143/2001 Art. 6).

1.4. When the delivery of objects takes place at the address indicated by the customer, he must always check the objects delivered, and in the event that any anomalies, defects or lapses are detected in the goods received, attributable to, they must be claimed via E-mail:, within a maximum period of 14 days.

1.5. If the customer is not completely satisfied with their purchase, they can exchange it within 14 days from the invoice date, provided that the item is duly accompanied by the invoice, has no signs of use and is packed in the packaging. source.

1.5.1 The item for exchange must be sent exclusively to Hip Zone Odivelas – Rua General Alves Roçadas Nº 38/40 2675-286 Odivelas.
All associated costs are the responsibility of the customer.

1.6 Once the order is received, the consumer will be informed via email of the receipt of the order and will be refunded for the amount paid within 14 working days.

1.7 All product returns and warranty claims must be forwarded exclusively to Hip Zone Odivelas – Rua General Alves Roçadas Nº 38/40 2675-286 Odivelas.

For any question, you can contact us through the contacts:

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