General Conditions of Use
Welcome to the Hip Zone
Your use of the website www.lojahipzone.com implies full and complete acceptance of the general conditions of use described in the following paragraphs:
1. GENERAL PROVISIONS
1.1. The management and operation of the website www.lojahipzone.com is the responsibility of the company Presente Soberbo LDA, NIPC 510049583, headquartered in Rua General Alves Roçadas Nº 38/40 2675-286 Odivelas.
1.2. All the rules and procedures contained in this document do not contravene in any way or form the applicable legislation in force, and their purpose is to frame the rights and duties of the user's relationship, as a visitor, with www.lojahipzone.com.
1.3. Prices and promotions on www.lojahipzone.com are specific and may only be in force for limited periods of time, however the prices in force on www.lojahipzone.com as long as they are more favorable to the customer, prevail whenever there are inconsistencies between the information provided on this website and that practiced on the Wow store physics.
2. ABOUT THE CONTENTS
2.1. The images, information and all other content present here are intended for private use and their use for purposes outside the scope of the www.lojahipzone.com.
2.2. www.lojahipzone.com will always make every effort to ensure that all information disclosed on the site is free from publication errors, so it is our commitment to make all necessary corrections whenever an error is detected that may significantly change the conditions of perception by users of the site.
2.3. Without prejudice to the provisions of the previous point, any changes to the contents of the website will only be enforceable between the parties after their effective online publication.
2.4. The images presented are intended exclusively to illustrate the items indicated, and are not themselves subject to any commercial transaction between the user and www.lojahipzone.com.
2.5. The color tones of the product images displayed on the users' screen may appear different from reality and depend on factors outside the sphere of responsibility of www.lojahipzone.com, such as the characteristics of the user's computer equipment.
2.6. The accessories and complements shown in the photos are never included, except when expressly indicated.
2.7. To clarify any doubts or obtain information about the products promoted on the site, please contact us via e-mail: presentesoberbo2013@gmail.com.
3. PRICE
3.1. Sales prices published on www.lojahipzone.com are in euros. These prices already include all fees and taxes required by law and are valid unless publication error or out of stock.
3.2. Unless expressly stated, the sales prices of the published products do not include delivery and assembly services.
3.3. The price of each product may vary depending on the campaigns that are in progress and their duration.
3.4 Prices on www.lojahipzone.com may differ from those on store physics Hip Zone.
3.5 In the event of errors in marking the sales price, we will do our best to correct them as soon as possible. If any of the products is marked incorrectly and until www.lojahipzone.com makes the corresponding corrections, the provisions in points 1.3, 2.2 and 2.3 will apply.
4. ONLINE STORE CUSTOMER REGISTRATION
4.1 In order to make purchases, the Customer must have access to the Customers' Reserved Area, and for this purpose he must register.
4.2 Only those over 18 years of age and with full legal capacity, or under 18 years of age, when demonstrably represented by their legal representative, can register and make purchases in this online store.
4.3 In order to register, you will be asked to fill in an online registration document where you must correctly indicate and keep up-to-date the mandatory elements, namely full name, address and contact details, as well as those essential for issuing invoices and receipts and for the shipment of orders.
4.4 The Customer, when registering, must choose a username and respective password, so that in the future he can have access to the Customers' Reserved Area, being obliged not to disclose them.
4.5 The personal data collected are subject to confidentiality, and the holder may, whenever he/she so wishes, in legal terms, access them, request their alteration or elimination. See our privacy policy.
5. ORDERS
5.1 The Customer who intends to buy any product from the store online must select the object or objects within the respective categories and add it to their virtual shopping cart, following all the stages of the purchase until it is completed.
5.2 The Customer must confirm the list of items he intends to buy, as well as the amount payable, accepting the contractual conditions.
5.3 The amount payable includes the price of the objects plus VAT at the legal rate in force at the time of purchase.
5.4 The Customer must also confirm the data for invoicing, as well as the address for sending the order, or indicate another address if applicable, being responsible for any omission that impairs the proper processing and dispatch of the order.
5.5 Finally, the Customer will choose the desired payment method and the process will be concluded with the presentation of payment data.
5.6 The Customer, upon completing the order, expressly and consciously confirms that it implies the obligation to pay and declares to accept the terms and conditions.
5.7 Upon completion of the purchase process, an email will be sent to the address indicated by the Customer, confirming the order.
5.8 The order will only be processed after payment confirmation, being automatically canceled if payment is not made within 48 hours.
5.9 www.lojahipzone.com reserves the right to refuse the order in the event that: the information provided when carrying it out or when creating the user's personal account is incomplete, the billing information is incorrect, in case of suspicion of fraud and in the other cases provided for in these conditions.
In these situations, the user will receive by email the cancellation information and the causes thereof.
6. PAYMENT METHODS
In order to present the most convenient solutions for the user, the site has the following payment methods available:
- ATM Reference
- Bank transfer
7. PRODUCT AVAILABILITY
7.1. All product orders are subject to availability. In the event that there are difficulties in supplying products, or if a product is out of stock, we will inform you immediately of the unavailability and we reserve the right to provide the user with information about replacement products of equal or superior quality, that the user can order.
7.2. If the User chooses not to order replacement products, we will refund any amount paid by the User for the missing products within 14 working days, and the User will be contacted to provide bank details.
7.3. Hip Zone reserves the right to discontinue the articles presented on the website at any time without prior notice.
8. SHIPPING AND DELIVERY
8.1. Shipping
The process of sending orders will start after confirmation of good payment of the respective order.
8.2 Delivery
The user has only home delivery available through CTT and carrier services.
8.2.1. The supply and delivery prices do not include the use of special means of transport or access, such as external stairs or cranes, or alterations to the civil construction in doors, windows, stairs or other structures of the property. Whenever the object of the delivery does not fit in the accesses, the delivery is considered to be carried out on the ground floor of the address in question.
8.2.2. For the purposes of these Conditions, it will be considered that the "delivery" has taken place or that the order has been "delivered" at the moment when the User or any third parties designated by him take physical possession of the products, which will be proven by his signature. of the receipt of the order at the agreed delivery address.
If the customer is not at home at the time of delivery, he will be notified and will have 6 working days to pick up his order at a CTT post. If you don't pick it up, it will be returned to the Hip Zone.
8.2.3 The user will be charged all costs resulting from the need to repeat the delivery act due to wrong or insufficient addresses or the lack of indication of the existence of relevant situations for the delivery.
9. EXCHANGES AND RETURNS
9. GENERAL CONDITIONS FOR RETURNS AND EXCHANGES
9.1. www.lojahipzone.com makes every effort to ensure that all products sold by it are in perfect conditions of use and in accordance with the published technical characteristics.
9.2. Unless there is a provision to the contrary, which indicates a longer warranty period, the products marketed by its network of stores and advertised by www.lojahipzone.com, benefit from a 2-year warranty from the date of sale of the good against defects. of manufacture. All products that have been improperly or incorrectly handled/applied are excluded from the warranty scope.
9.3. Possible transport services (if any) are never included in the scope of the Right of Free Resolution (DL N.º143/2001 Art. 6).
9.4. When the delivery of objects takes place at the address indicated by the customer, he must always check the objects delivered, and in the event that any anomalies, defects or lapses are detected in the goods received, attributable to www.lojahipzone.com, they must be claimed through from email: presenteoberbo2013@gmail.com, within a maximum period of 14 days.
9.5. If the customer is not completely satisfied with their purchase, they can exchange it within 14 days from the invoice date, provided that the item is duly accompanied by the invoice, has no signs of use and is packed in the packaging. source.
9.5.1 The item for exchange must be sent exclusively to Hip Zone Odivelas – Rua General Alves Roçadas Nº 38/40 2675-286 Odivelas.
All associated costs are the responsibility of the customer.
9.6 Once the order is received, the consumer will be informed via email of the receipt of the order and will be refunded for the amount paid within 14 working days.
9.7 All product returns and warranty claims must be forwarded exclusively to Hip Zone Odivelas – Rua General Alves Roçadas Nº 38/40 2675-286 Odivelas.
10. LITIGATION AND LIABILITY
10.1. For any dispute arising from the application of these General Conditions of Use, the Lisbon District Court will be competent, expressly waiving any other.